Delivery Policy
Brûlerie Virgin Hill's Delivery Policy outlines the applicable charges associated with deliveries as specified on the invoice. This policy defines minimum order requirements and associated costs, taking into account the nature of the delivery, whether it is regular or expedited. It serves as a guideline for sellers when processing customer orders.
1. Minimum Order and Shipping Fee:
· Brûlerie Virgin Hill requires an order amount of at least 300$ for free delivery. If this minimum is not met, a 35$ shipping fee will be added on the invoice.
· A $7.95 fuel surcharge fee is applied to each order placed with Brûlerie Virgin Hill.
2. Exceptions:
· The only exception to the minimum order and shipping fee is in the event of an error on the part of Brûlerie Virgin Hill.
· In such cases, Brûlerie Virgin Hill undertakes to deliver the corrected order free of charge, utilizing the regular delivery route.
For remote deliveries or instances where actual shipping costs significantly exceed the amount quoted at checkout, we may contact you to inform you of the adjusted shipping cost.
No additional charges will be applied without your express consent. If you do not accept the revised shipping cost, you may cancel your order without penalty and receive a full refund.
Return Policy
Introduction
Thank you for shopping at Virgin Hill Coffee! We value our customers and strive to ensure satisfaction with every purchase.
Returns
To be eligible for a return:
- The item must be unused and in the same condition you received it.
- The item must be in its original packaging.
- You must contact us first to get the return approved otherwise we will not accept or credit the return
If approved:
You may return the item to the delivery driver on your next delivery. Delivery driver may refuse the return if the item is not in its original packaging or not in the same condition as it was received.
OR
If you are outside our local delivery zones, you may send your item securely packaged to:
Attn: Returns
770 Chemin Lakeside
Lac-Brome, Quebec J0E 1R0
Canada
Exchanges
We only replace items if they are defective or damaged. If you require an exchange for the same item, email us at commande@virginhillcoffee.com
Credit Notes
Upon inspecting your return, we will notify you via email about the approval or rejection of your refund. If approved, a credit note will be applied to the invoice. If the item is already paid for, the credit note will be applied on your next invoice. A 20% restocking fee will be applied to any return made unless our team is at fault for the return.
Late or Missing Credit Notes
If you haven’t received your credit note within the expected timeframe:
- Please contact us at commande@virginhillcoffee.com
Shipping Returns
For online returns, you are responsible for the shipping costs. Shipping costs are non-refundable. If a credit note is processed, the cost of return shipping will be deducted. When returning items, we recommend using a trackable shipping service.
Changes to Our Return Policy
This policy was last updated on July 14th, 2026. Virgin Hill Coffee reserves the right to modify or update this return policy as required.
Contact
For any questions regarding this policy, please contact us a commande@virginhillcoffee.com.
Thank you for trusting Virgin Hill Coffee. We look forward to serving you again!